Support
Get help with access, practice sessions, audio, or account data.
Contact support
Email the support address below. Include the email on your account, what you were trying to do, the approximate date and time, and your browser or device. Describe any error in your own words. Response times are not guaranteed; clearly label account-access or billing issues.
Protect sensitive information
Never send your password, authentication codes, secret keys, or full payment-card number. Redact unrelated personal information from screenshots. Do not send audio or conversation content unless support specifically asks for the minimum needed through a safe channel.
Billing, privacy, and emergencies
Use the billing portal in Settings to view invoices, change payment details, or cancel a plan; cancel a paid plan before deleting the account. Send privacy requests to the privacy address shown in the Privacy Notice. Starlette support is not an emergency service. If someone may be in immediate danger, contact local emergency services and a trusted person now.